by acornadmin | Feb 18, 2022 | Complaints
We always try our best to provide you with our highest level of service and customer care. However, sometimes unforeseen things can happen, and we may fail to meet your expectations. Our internal complaints procedures allow us to deal with complaints fairly,...
by acornadmin | Feb 18, 2022 | Add or Remove a Driver, Policy Change
To add or remove a named driver on your policy, log into our online Portal, click on the “Driver” section and amend your policy from there. We will let you know if there is any change to your premium, based on your new...
by acornadmin | Feb 18, 2022 | No Claims Discount, Renewal
We will email this to you upon request or at the end of your policy term. If you don’t receive notification of your No Claims Discount in a few days, please contact us using the “Contact Us” form on the...
by acornadmin | Feb 18, 2022 | No Claims Discount
You won’t lose your No Claims Discount (NCD) completely unless you’ve made settled fault claim against you. It will stay the same as when you joined Motorcade. NCD is awarded for each full year of insurance, so if you cancel midway through the year, your NCD will not...
by acornadmin | Feb 18, 2022 | Car Stolen, Claim
Firstly, call the police and obtain a Crime Reference Number. This is vital, so please make sure to do this immediately! Secondly, you’ll need to call us on 0345 092 0700 to report the theft and make an insurance claim within 24 hours of the...
