by acornadmin | Feb 18, 2022 | Complaints
We always try our best to provide you with our highest level of service and customer care. However, sometimes unforeseen things can happen, and we may fail to meet your expectations. Our internal complaints procedures allow us to deal with complaints fairly,...
by acornadmin | Feb 18, 2022 | Add or Remove a Driver, Policy Change
To add or remove a named driver on your policy, log into our online Portal, click on the “Driver” section and amend your policy from there. We will let you know if there is any change to your premium, based on your new...
by acornadmin | Feb 18, 2022 | No Claims Discount, Renewal
We will email this to you upon request or at the end of your policy term. If you don’t receive notification of your No Claims Discount in a few days, please contact us using the “Contact Us” form on the...
by acornadmin | Feb 18, 2022 | No Claims Discount
If you cancel your policy with us, you may not lose your No Claims Discount (NCD) completely — unless a claim has been settled as a fault claim against you during your period of cover. It will stay the same as when you joined Motorcade. NCD is awarded for each full...
by acornadmin | Feb 18, 2022 | Car Stolen, Claim
Firstly, call the police and obtain a Crime Reference Number. This is vital, so please make sure to do this immediately! Secondly, you’ll need to call us on 01732 747 100 to report the theft and make an insurance claim within 24 hours of the...
